Process
- Fill out the complaint form and collect the required documentation to integrate the file. The form is located at the bottom of this page.
- Once the file is complete, the Guadalajara branch registers and sends the insurer the file to start the claim process; In case of not being complete, the customer is informed.
- The branch that received the file sends it to the branch office in Guadalajara, which analyzes and reviews the file.
- Once the file is complete, the Guadalajara branch registers and sends the insurer the file to start the claim process; In case of not being complete, the customer is informed which is the missing documents.
- The insurer reviews the formats and documentation provided by the customer. Once the calculations of the insurer are matched with those of the customer or a payment agreement is reached, the determination is applied and the claim check is
issued.
For more information, please consult the Service Provision Agreement that is printed on every postage card, or call 01 800 087 3404.
When packing shipments, preferably use a new box of corrugated cardboard, free of labels and addresses. Include, apart from the BOL, an outer and an inside labeling, with the data of the sender and the recipient. Indicate if it is a fragile shipment or if it requires a certain handling.
In order to protect the product, fill in the void spaces with special packing material: expanded polystyrene foam, bubble with air barrier or similar.
To seal your packages, try to use special ribbons (for example, tape 6 cm wide), trying to cover all the faces of the box, especially the lid and the bottom. In the case of heavy packages, it is recommended to protect the cartons with strapping.
Packet bindings are not received because they are easily damaged.